Refund Policy

Effective Date: 20.05.2025

This Refund Policy describes how Fantastic Pets: Merge & Evolve ("we", "us", or "our") handles requests for refunds related to purchases, subscriptions, and other digital transactions made via our website (topgamersau.com) or mobile application. By completing a purchase, you accept and agree to the terms outlined below.

1. Eligibility for Refunds

We strive to ensure a positive experience for all our users. If you’re not satisfied with your purchase, please review the following conditions to determine if you qualify for a refund:

• Refunds may be offered for digital purchases, including in-game items, virtual currency, and subscriptions, subject to the criteria listed here.
• Requests must be submitted within 14 days of the original purchase date.
• Refunds will not be issued for consumable items or purchases that have already been fully used.
• Transactions that violate our Terms and Conditions may undergo further evaluation and will be refunded only at our discretion.

2. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team via email at [email protected] or through the in-app support feature.
• Include the following information in your request:
  • Your account username and email address
  • Details of the transaction (purchase date, amount, and order ID)
  • A brief explanation of why you are requesting a refund
• Our support team will review your request and respond within 5 to 7 business days.

3. Refund Process

If your refund is approved, the amount will be returned to your original payment method. Please be aware of the following:

• Processing times may vary depending on your financial institution or payment provider.
• Additional documentation or identity verification may be required to complete the refund process.
• Refunds are issued at our discretion and in alignment with our Terms and Conditions.

4. Non-Refundable Items

The following types of purchases are typically non-refundable:

• Consumable items that have been used or depleted in the game.
• Purchases made through third-party platforms (e.g., App Store or Google Play), which are governed by their own refund policies.
• Fully delivered and consumed digital goods or services.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Any updates will be posted on this page and will take effect immediately upon publication. Continued use of our services after changes are made constitutes acceptance of the updated policy.

6. Contact Us

If you have any questions, concerns, or require additional support regarding this Refund Policy, please reach out to our customer service team at [email protected] or visit our support page.

This Refund Policy was last updated on [Insert Date]. By completing a purchase, you confirm that you have read, understood, and agree to the terms outlined in this Refund Policy.